Website Training and Support
Managing a website effectively requires more than simply having it launched — your business and team need the confidence and knowledge to keep content updated, products managed, and day-to-day tasks handled correctly. Without proper training and support for WordPress and Shopify, simple mistakes can lead to broken layouts, deleted content, plugin conflicts, checkout issues, formatting problems, security vulnerabilities, or accidental downtime that can impact both customer trust and business performance.
Website training helps reduce confusion, improve efficiency, and ensure your website continues to operate smoothly as your business grows. Through ongoing support, easy-to-follow video tutorials, clear documentation, and up-to-date platform knowledge, your team can confidently manage your website while still having reliable assistance available whenever it’s needed.
5 x 2 hour sessions £1000
E-COMMERCE - SHOPIFY
STORE MANAGEMENT
- Understanding the Shopify dashboard
- Managing store settings
- User roles & staff accounts
- Navigating the admin panel
PRODUCT MANAGEMENT
- Adding/editing products
- Product descriptions
- Uploading & optimising images
- Product variants (sizes, colours, etc.)
- Collections & categories
- Inventory management
- SKU management
- Product tags
- Digital products setup
ORDER MANAGEMENT
- Viewing and processing orders
- Fulfilment workflows
- Printing invoices/shipping labels
- Managing refunds & cancellations
- Draft orders
- Order notes & customer communication
CUSTOMER MANAGEMENT
- Viewing customer profiles
- Customer segmentation
- Managing customer accounts
- Handling customer enquiries
Discount & Promotions
- HomeCreating discount codes
- Automatic discounts
- Sale campaigns
- Gift cards
Shipping & Tax Settings
- Shipping zones & rates
- Local delivery/pickup setup
- Tax configuration
- International shipping settings
Website Content Editing
- Editing homepage sections
- Updating banners & images
- Editing navigation menus
- Managing pages & blog posts
- Updating policies & FAQs
Theme & Design Management
- Theme customisation basics
- Managing fonts & colours
- Updating sections/layouts
- Mobile responsiveness checks
Apps & Integrations
- Installing/removing apps
- App permissions
- Email marketing integrations
- CRM integrations
- Payment gateway management
SEO & Marketing
- Editing meta titles/descriptions
- URL handling
- Blog SEO basics
- Analytics overview
- Tracking campaigns
Analytics & Reporting
- Sales reports
- Traffic analytics
- Conversion tracking
- Customer behaviour insights
Security & Maintenance
- Account security best practices
- Managing permissions
- Recognising suspicious activity
- Platform updates awareness
- Backup considerations
BRAND - WORDPRESS
Dashboard & Website Basics
- Understanding the WordPress dashboard
- User roles & permissions
- Website settings overview
- Admin navigation
Content Management
- Creating/editing pages
- Creating/editing blog posts
- Media library management
- Uploading & optimising images
- Formatting content
- Embedding videos/files
Website Builder Training
- Editing page layouts
- Managing sections & columns
- Updating text/images/buttons
- Responsive/mobile editing
- Saving templates
Navigation & Menus
- Editing menus
- Managing dropdowns
- Footer navigation updates
Forms & Lead Generation
- Managing contact forms
- Viewing form submissions
- Spam management
- CTA updates
Plugin Management
- Understanding plugins
- Updating plugins safely
- Activating/deactivating plugins
- Recognising plugin conflicts
SEO Management
- Editing SEO titles & descriptions
- Blog optimisation
- URL structures
- Sitemap basics
- SEO plugin usage
Security & Maintenance
- Password/security best practices
- User access management
- Backup awareness
- Safe updating procedures
Performance Optimisation
- Image compression basics
- Cache management awareness
- Speed optimisation best practices
Analytics & Reporting
- Viewing traffic analytics
- Understanding user behaviour
- Conversion tracking basics
Troubleshooting Basics
- Broken layout awareness
- Plugin conflict recognition
- Failed update handling
- Contacting support correctly
Ongoing Website Management
- Regular content updates
- Blog posting workflows
- Updating team/contact information
- Seasonal/banner changes
- Maintaining consistency across pages
Training and support are available for WordPress and Shopify websites.
Training can include content updates, product management, order handling, plugin/app management, SEO basics, navigation updates, and general backend management.
Yes. Easy-to-follow video tutorials and supporting documentation are provided to help clients and teams manage their websites confidently.
Without proper training, simple mistakes can cause layout issues, deleted content, plugin conflicts, checkout problems, or security vulnerabilities that affect website performance.
Yes. Training sessions can be tailored for individuals or teams depending on business requirements.
Yes. Ongoing support is available for troubleshooting, guidance, updates, and additional assistance when needed.
